Terms of Use

Attention: please read careful y the Terms of use of Turbo Ideal d.o.o .company’s Website specializing in manufacture and sale of turbochargers, their spare parts, supporting components, as well as the other products from the automotive industry field.  In Terms of Use you will obtain all the necessary information regarding the way you can use our Website. By using our Website you acknowledge that you have read, understood and accepted these Terms of Use (hereinafter: the Terms).

Turbo Ideal d.o.o. Belgrade-Lestane reserves the right at any time to modify the Terms by making changes to this text. We suggest that you visit this website from time to time and check if the Terms may have changed since your last visit.

Intellectual Property Rights and Use of the Website

All details, documents, illustrations and trademarks published on this Website are possessed by Turbo Ideal d.o.o. Nothing contained on this website can be interpreted as a license to use any trademark shown on this Website.

Third Party Websites

This Website contains links/references for third party websites. Providing such links, Turbo Ideal d.o.o. does not give its consent regarding the content of these sites.  Turbo Ideal d.o.o. has no responsibility for the availability or content of such sites, nor for damage or injury arising from or in connection with the access to or use of such content in any form. Turbo Ideal d.o.o. does not give any guarantee that the pages containing such links provide information of any quality. Users access such websites at their own risk.

Use of the Website

The contents published on the Website www.turboideal.com, turbocharger catalogue, components for turbocharger and other automotive industry products are possessed by the company Turbo Ideal d.o.o. All the images and information provided in the search section of products and catalogue by vehicle or by OEM manufacturer numbers – codes are used for providing the information about products. This information does not interfere in any way our products with other turbocharger manufacturers or their spare parts. These numbers are used exclusively for search and refer to the products of Turbo Ideal d.o.o. The constant effort is used to ensure that images and product descriptions provide as accurate as possible information about products. Turbo Ideal is not responsible for errors of postings that may occur. If the product you purchased deviates from the information provided on the site, you can return it in unused condition with complete documentation and undamaged packaging that you received with it within 7 days from the date of takeover.

The information on the Website of Turbo Ideal d.o.o. can be used only for non-commercial purposes, provided that all mentioned copyright notices are respected. It is prohibited to change the content of this site in any way, or copy the information about products or a complete database, or reproduce or publicly display, or perform, or distribute, or otherwise use it for public or commercial purposes. If you wish to use the content published on this Website for other purposes than mentioned here, it is necessary to contact us to obtain such approval.

The following actions in accessing to the information on our Website are prohibited:

-Infringing or disabling of any security-related features on site or features that prevent or restrict the use or copying of content available on the site;

-Publishing or uploading to the Website of any material that is threatening, defamatory, rude, offensive, pornographic, abusive, or that can instigate racial hatred, or discriminatory, threatening, or challenging, or violating the trust,  or violating the privacy, or causing harassment or discomfort;

-Providing inaccurate information concerning personal information in your profile;

-Using of any personal information of other person without consent of such person or making any false application or notice of third party, or company, or organization;

-Violating or threatening to violate any laws ordinances and regulations;

-Modifying, interfering, intercepting or hacking the Website in order to disable it;

-Using of specialized programs to download the content from our site;

-Using of site www.turboideal.com for minors, except in the presence of a parent or guardian.

In case of violation of any such Terms you may be permanently or temporary prevented to use this site. Other measures can be taken, including reporting to the competent state authorities, sending a warning or filing a lawsuit.

Privacy notice and Personal Information protection

To successfully complete the registration on site www.turboideal.com, it is necessary to enter the following information: Your name, the name of the company or business name, TIN – tax identification number, address, e-mail and telephone number.  Stored data can be used and in order to confirm you the order form, to inform you about the current status of such order and to deliver the purchased goods.  On behalf of Turbo Ideal d.o.o. we shall protect the privacy of all our customers. Only necessary, basic information about buyers / customers are stored and data necessary for operating and informing of users according to good business practices and in order to provide quality services. Use of our services implies the user’s consent to receive the e-mail and sms notifications.

The period of storage and use of collected data is permanent, except in case of withdrawal of consent, when the data is completely deleted. Customers at any time may request to have an insight into their personal information as well as to request the addition, correction and deletion thereof, or they may withdraw the consent for their further processing, by sending such a request to the operator to the e-mail address: podrska@turboideal.com.  We apply the most up-to-date organizational, personnel and technical data protection measures against unauthorized access, including, but not limited to: access to personal data with a password, limited access to sensitive data, encrypted transfer of sensitive data sent by the user by filling out the application form, ordering, etc.

Data can be entered, accessed and processed by persons authorized for such activities. Access to data that is entered manually and stored on paper is limited to persons authorized to access such data. All the employees of Turbo Ideal d.o.o . are responsible for respecting the principles of privacy protection.  The customers acknowledge and comply with the term that security integrity and privacy of their data cannot be 100% guaranteed.

In addition to these, we collect, analyze, and process information about products that our visitors are searching for and buying, as well as about the sites they visit.

We will use such information to improve the offer and the visual appearance of our sites. In that manner we will endeavor to provide the customers the easier use, as well as better quality of products information. The collected information shall not be used for any other purposes.

CLAIMS, COMPLIANCE AND PRODUCT WARRANTY

In case you have any claim for the product or our service, please feel free to contact us.

The customers will not be able to file a claim for product, replace it or return it without a confirmation of product takeover, invoices or any other evidence that is obtained with the delivered product.

Compliance means that the trader – service provider shall deliver the goods to the customers as follows:
– the products have necessary characteristics for the regular use of products of the same type;
– the product corresponds to the description given by the trader – service provider and has the characteristics of the product presented to the customer by the trader as a sample or model;
– in terms of quality and function the product corresponds to what is common in products of the same kind  and what customer can reasonably expect regarding the nature of the goods and public promises of the special characteristics of the goods;
– the product has the characteristics necessary for the special use for which the customer purchases it  provided that the trader at the time of purchase is aware of the fact that the customer purchases the product for special use.

The products are adequate, regarding their nature, if in terms of quality and functioning comply with reasonable expectations of functioning for a particular type of product. Therefore, consumers cannot  claim for noncompliance of goods for example for socalled consumer goods– bread, car bulbs, batteries etc. within a full period of two years, because the compliance, validity of this kind of goods is expected to be of a reasonable duration. If the goods do not meet any of the four conditions mentioned above, then they do not comply with the contract.
The trader has no responsibility to issue a guarantee in a written form, except on the request of the consumer.  The consumer has the right of claim for noncompliance within two years from the purchase, but there is no legal right to return the goods without explanation if it operates in accordance with its purpose, nature and contract.

* EXCERPT FROM THE LAW ON CONSUMER PROTECTION (“Official Gazette of the Republic of Serbia”, No. 62/2014 and 6/2016 – other law)

Turbo Ideal d.o.o. is the owner of the brand of the same name TURBO IDEAL turbochargers parts, and remains the right not to grant a free guarantee in the following cases:

  • If the product, intentionally or accidentally, for negligence or due to inadequate use, is damaged by the user (consumer) or any other person;
  • If the delivered products are not maintained or installed (assembled and disassembled on vehicle, i.e. from vehicle) by registered service technically qualified for maintenance and repair of motor vehicles;
  • If the service for maintenance and repair of motor vehicles has imposed measure of prohibition of performance of activities, which is in force at the time of maintenance and installation of the delivered parts ;
  • If the product is damaged due to installation or repair by an unauthorized person or service;
  • If the product is not treated in accordance with the manufacturer’s specification and manufacturer’s instructions, or in accordance with its purpose;
  • If the damage is caused by a higher force such as lightning, flood, fires, inadequate storage, faulty electrical installation or any other reason beyond the control of the manufacturer;
  • If the consumer does not want and will not fill out the claim form and to give proof of purchase of the product that is subject of claim.

The claim form must contain a detailed description of the malfunction of the product that is subject of claim and to be signed and sealed by registered service that installed the parts. The claim form must be verified by registered service that with its signature and seal guarantees that defective product was installed by a technical person trained for servicing and maintaining the vehicle on the vehicle specified in the claim form, as well as that he checked this part and found that failure did not occur by incompetent installation or handling.
Information on consumer rights in terms of exercising the right to withdraw from the contract and the claim can be found in the Law on Consumer Protection, as well as in the Law on Contractual Relations.

 

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